Orders shall not be binding on Urban Front Ltd if they contain terms and conditions contrary to the following:
1. Wood is a natural material and its aesthetic appeal and durability cannot be replaced by man-made materials. With a little care timber will outperform any
substitute. However, unlike engineered wood, there are attributes of natural woods that need to be accepted and understood before making a purchase. All
our doors are made from engineered composite cores clad with natural solid woods and some includes inserts of stainless steel on both sides and made from
natural material that are susceptible to seasonal changes, humidity, heat and rain. We cannot accept liability for natural movement or distortion, warping,
swelling or splitting which is caused by our product being exposed to extremes of temperature or humidity, or incorrect fitting, storage, or finishing. A bow of
5mm along the length of the door shall be deemed to be within manufactured tolerances.
2. It is the responsibility of the customer to check all details of acknowledgement of orders, and to notify the Company immediately of any discrepancy. All our
orders are produced as per the CAD drawing that we produce. Once signed the order will be produced as per the drawings sizes and specifications. No work
will be undertaken on verbal instructions. Confirmation by hard copy is essential before work proceeds.
3. All goods purchased from Urban Front Ltd remain the property of Urban Front Ltd until full payment is received.
4. Due to the natural characteristics of wood, no two pieces of wood are the same. This means that no two doors will appear exactly the same and may have
colour and grain variations. Minor grain defects are considered part of natural wood characteristics.
4.1. Because of seasonal changes and the characteristics of natural wood, a small amount of natural movement will occur, and our doors are made to
accommodate these movements. Splits can also appear on all natural wood products and regular maintenance in terms of filing and refinishing might be
required.
4.2. All our doors are supplied unfinished ready for site finishing by the client.
4.3. All samples provided by Urban Front Ltd are for indication only. Wood is a natural product; grain, colour and texture vary between samples of the same
wood.
4.4. It is strongly recommended that our doors are protected by a porch or a soffit to prevent excess water especially on horizontally grooved and stainless
steel clad doors. In the event that our products are stored or finished in any way contrary to our published recommendations (see our brochure/website for
Care and Treatment and coating information), Urban Front cannot accept responsibility for the performance of its products.
4.5. All the doors in this catalogue/website have been pre-finished and don’t necessarily represent the exact colouring of the wood. There will always be some
variation not only between printed copy and the real product, but between products photographed in different light conditions and wood of different ages and
finishes. The colours in this brochure/website are a guide only and shall not form part of this contract. This is not a sale by sample contract.
5. The aperture should be measured by the person fitting the door. The buyer is responsible for ensuring that all applicable measurements and specifications
provided to Urban Front Ltd are accurate. Urban Front Ltd cannot take responsibility if they are incorrect.
6. It is the client’s responsibility to ensure that his/her order satisfies all building regulations and other statutory requirements. We will take no responsibility if
these requirements are not met. If in any doubt, please ask your building inspector before you place your order.
7. 50% payment in cleared funds is required in advance on all non-stock products and the remaining 50% is due in cleared funds 10 days before delivery. All
products are made to measure and cannot be returned unless they carry a manufacturing fault and it is reported within 2 working days of receipt. Any
defective product should be made available for our inspection.
7.1. Any claims for damaged or missing goods need to be reported within 2 days of receipt and confirmed in writing within 5 days. Where the goods have a
manufacturing fault then Urban Front Ltd shall have the right to repair or to replace them. If faulty goods are replaced they shall belong to Urban Front Ltd. In
all cases our liability will not exceed the replacement of the door.
7.2. In all cases the liability of Urban Front Ltd shall be limited and shall not exceed the original price paid except in the case of death or where the law does
not allow liability to be limited or excluded.
8. All deliveries are chargeable depending on load and location. Any dates given for delivery are estimates and time shall not be of the essence. Should goods
be ready on time of delivery, but held on customer’s request, these shall be deemed to be delivered and invoiced accordingly. Any goods held pending
customer’s revised delivery instructions shall be charged storage and handling, and all goods will be held at customer’s risk from said date.
9. We cannot replace any door whether faulty or not after alterations have been made to it.
10. All quotations are given subject to availability of stock and wood and quantity of stock available at the time of quotation or order.
11. All details are correct at the time of going to print, but please note that all prices and ranges may be subject to change without
notice.
These terms and conditions should be read together with our Care section and coating information (see our website under Care section).
